What is the process after I book?

• You will receive a confirmation email post-booking with instructions on how to login to the guest portal.  From there you can view or make changes to your reservation.
• You will need to send us a picture of the front of your driver’s license.  We only need this for the main person who booked the reservation.
• We will also need a screenshot of your campsite confirmation showing what your campsite number is. (If your destination is not a campground, or your campground is first come-first serve, this does not apply.)  We ask for this in writing so that there is no confusion on where to go on delivery day.  In some remote areas, we may not have enough cell reception to contact you with questions so it’s important we have this information in writing ahead of time.  If your campsite is under someone else’s name, we will need that name in case we are stopped at the front gates of the campground.
• For ease and convenience, 2 weeks prior to your trip dates, your remaining balance will be automatically paid using your card on file. Your security deposit will work the same way, coming out 2 days prior to your trip dates.  
• You’re welcome to reach out at any time if you would like to add-on any items to your reservations like linens, generator, etc.

Important Information for Your Reservation

• Check-in Monday-Thursday is 6pm; Friday-Sunday is 3pm. 
• Check-out is 10AM every day. 
• You can add early delivery or late checkout to your reservation as long as the unit is available for such.  There may be limitations to this if the unit you booked is due for a same-day turnaround.

What We Offer in Every Rental

Each unit varies slightly but all basics are included.  A full inventory list for each camper is located on the bottom of each camper’s page.  Click the links below for specific units.

1. BO DUKE
2. LUKE DUKE
3. UNCLE JESSE
4. BOSS HOGG
5. FLASH
6. CLETUS
7. ROSCOE P. COLETRANE
8. ENOS

Full-Service Delivery Perks

We offer full-service delivery for every rental, which includes transportation, setup of water, electric, and sewer hookups, as well as leveling, slide-out prep, full interior, and exterior setup and a full in person walkthrough. When you’re ready to wrap up, we’ll handle the entire teardown and return so you can relax to the very last moment.

Do you book my campsite too?

Not at this time. We can offer recommendations for you in our area based on your needs and preferences. After you have reserved your campsite, we will be happy to help you reserve one of our rentals that will suit your family perfectly. Please click the link below to be taken to our “Destinations” page to get ideas of campgrounds if you are flexible.  This page also shows delivery pricing for each destination.

DESTINATIONS

• We feel as though our reviews speak for themselves!  Check them out here > REVIEWS
• If you’re still not convinced…We provide exceptional service, reliable rentals, and options to fit any budget. 
• We do all the work and you have all the fun! 
• Our goal is to create a cozy home-away-from-home experience while connecting you with the beauty of nature.

Booking & Payments

• How far ahead should I book?
  Book as early as possible, especially for peak seasons and holidays, to secure availability and better rates.
• What are your payment terms?
  • Regular bookings: 20% down on the nightly rate plus all fees and add-0ns
  • Remainder due 2 weeks before arrival.
  • Security Deposit due two days before arrival.
  • Last-minute bookings: 100% payment at booking.
• What forms of payment do you accept?
  We prefer all bookings be made online with your credit card but we will take cash for returning clients.  If you are a returning client wanting to pay in cash, please reach out and let us place your booking for you.
• Do you charge a credit card processing fee?
  We are charged a 2.9% fee for every transaction but we do not pass that fee along to our clients.  We want to ensure everyone is able to travel, no matter their budget, so this is one way we save our clients money.
• Do you offer discounts?
  Yes! We offer a 10% discount to return clients.  We also have an “Events and Specials” page where we will occasionally post discounts we have going on.  Click here to see that page >  Events & Specials
• What is your cancellation policy?
• Once your booking is confirmed, you can cancel within 48 hours for a full refund, as long as at least 14 days remain before departure.  Otherwise, the cancellation policy is strict.
• Cancel more than 14 days before your trip begins: 90% of the booking total is refundable (you pay 10%)
• Cancel more than 7 days before your trip begins: 50% of the booking total is refundable (you pay 50%)
• Cancel 6 or fewer days before your trip begins: 0% of the booking total is refundable (you pay 100%)
• -The taxes you pay on it are not refundable in any circumstance.
• Note: If you still owe some toward the booking total at the time of cancellation, you’ll need to pay the remainder.
• Do you charge a security deposit?
  Yes, between $500–$800, based on the unit. It’s returned within 7 days after your rental if the unit is returned in good condition.
• How do I get my deposit back?
  Return the rental in the same condition you received it. Damages, missing items, or improper cleaning will result in deductions.
• Can I extend my rental during the trip?
  Yes, if the camper is available. Contact us to revise your rental agreement.

Rental Details

• What is the minimum and maximum rental period?
  • Minimum: 3 night minimum
  • Maximum: 14 days, with longer options available upon request.
• What should we bring?
  Disposable items like paper plates, cups, and utensils are not provided.  There’s also additional items listed on the inventory lists mentioned above.
• Can I rent extra equipment?
  Yes, you can find add-ons available during your booking process.  Some include linens, generators, firewood, etc.
• Do rentals have heat and A/C?
  Yes, all units have some form of heat and A/C.
• Can I travel with your campers?
  No.  We do not allow units to be towed after they are delivered.  We also do not allow pick-ups.
• Do you offer one-way rentals?
  No.
• Can I extend my rental?
  Yes, if the camper is available. Contact us to arrange an extension.
• Can I rent a camper in the winter?
  We are closed December 1 through the last day in February of every year.  If you have a special request during this time, we can do our best to accommodate you but there will be no guarantees.  
•  

Delivery & Pick-Up

• Do you deliver and set up campers?
  Yes, delivery includes full setup of utilities, furniture, and amenities. Fees start at $150.
• Can I pick up and tow the rental myself?
  No
• What happens if the delivery location is inaccessible?
  Ensure the site is flat, wide, and clear of obstructions. If delivery is not possible, no refund will be issued.  You are responsible for ensuring that the campsite you rented is long enough and wide enough for the camper you rented.  No refund will be issued if the camper does not fit.
• Will you deliver to non-campground locations?
  Yes, including homes, fields, festivals, and events. Locations need flat, stable ground with clear access. A generator rental is available for locations without electricity.
• Do you provide airport or hotel pickup?
  Yes, we can arrange transportation to your rental for an additional fee.

Insurance

• Do I need insurance?
  Insurance is not required by the renter. All of our units are covered by MBA Insurance which is a policy specifically designed for RV Rentals.

Pets & Cleaning

• Can I bring pets?
  • Yes, up to two pets are allowed with a $150 fee per pet for certain units. Inform us in advance, or the fee will be deducted from your security deposit. SOME rentals are 100% allergen free and labeled at the TOP of the description, please review before booking.
• Expections?
  • For the duration of your trip, pets must be crated at night and never left alone in the camper.
• What’s expected for cleaning?
  Return the camper in the same condition as received. Extra cleaning fees may apply for excessive mess.

Additional Policies

• Do I have to dump the sewer tank?
  Waste Dumping at check-out is included in your delivery fee.  However, if you fill your black or gray tanks before your trip is over, you are responsible for paying a mobile pump service to pump your tanks.
• Can I rent a camper if I’m inexperienced?
  Yes!  We welcome all types of renters from newbies to seasoned!  We will take all the time you need at delivery to ensure you are comfortable with how to operate the camper!
• Do you help reserve campgrounds?
  Not at this time, but we offer recommendations and tips for booking.  Click HERE for more information. 
• Can you mail left-behind items?
  Yes, for a $10 handling fee plus shipping.
• Do you sell or buy campers?
  As of January 2025, we are not currently in the market to add to our fleet at this time.  Check back with us later as we grow!  We do not sell campers.

Contact Us

Still have questions? Reach out anytime! We’re happy to help make your rental experience seamless and enjoyable.

864-617-2902